Reach us directly at cleo@docketradar.com. We read every message and respond personally — no chatbots, no ticket queues.
Contact
Get in touch
Have a question, found a bug, or want to request a feature? We'd like to hear from you.
Contact information
Response Times
General inquiries: Within 24 hours on business days.
Bug reports: Acknowledged within 12 hours. Critical issues are prioritized immediately.
Professional subscribers: Priority support within 4 business hours.
Helpful Details
When reporting an issue, include your browser name and version, the court portal or page where it occurred, and what you expected vs. what happened. Screenshots are always welcome.
Online
Find us around the web
Product updates and legal tech insights.
DocketRadar on LinkedInMastodon
Updates, tips, and release announcements.
@docketradar@mastodon.socialHacker News
Legal tech and court automation discussions.
docketradar on HN
Quick Help
Common questions
Make sure you're signed in to DocketRadar and have added the case to your watch list. Verify the case number and county are correct. If you're still not seeing updates, try refreshing your dashboard. If the issue persists, please contact us with your case details.
In your DocketRadar dashboard, go to Settings and click "Connect Clio," then authorize DocketRadar in the Clio OAuth window that appears. Your tokens are stored securely on DocketRadar's servers. For detailed instructions, visit our Clio Integration guide.
DocketRadar sends notifications to your email address. Check your inbox and spam/junk folder. Make sure the email address on your account is correct — you can verify it in your account settings at portal.docketradar.com.
Yes! Visit our county request page to let us know which county you need. We prioritize new county support based on demand. Every request helps us plan our coverage roadmap.
You can export case data from your DocketRadar dashboard. Go to Settings and use the export option. Data can also flow directly to Clio if you have the integration enabled.